NonWAIT TECHNICAL SUPPORT
A successful business should never stop!
We are at your disposal whenever you need us. Our support is comprehensive and permanent. With our innovative NonWAIT program, we connect to your business 24 hours a day, 365 days a year, to provide you with the technical assistance that your business dream deserves.
Virtual and On-Site Technical Assistance Service
To ensure the excellent performance of your equipment, we have qualified technical personnel who will attend to any preventive and corrective needs. We are also the first automated car wash equipment brand that performs remote technical assistance by digital means (data-video), ensuring reduced response times and maintenance costs.
Refractions online 24 hours a.
You can place your orders for refractions, consumables, and chemical products through our website whenever you want. In addition, you can quote and pay online.
To minimize shipping times and costs, we have two central warehouses (Cancún and Monterrey) and three distribution centers (Querétaro, Hermosillo, and Mexicali).
If your operation is very demanding and you want to eliminate shipping times, we have "Spare Parts Kits"* on consignment for companies with their technical staff whom GreenMatik previously trained.
* Product available for companies in the following areas: car rental companies, automotive manufacturers and dealerships, gas stations, and cargo or passenger transportation companies. Subject to terms and conditions to be consulted with our sales executives.
In GreenMatik, we are...
Always attentive
GreenMatik car wash tunnels and bridges include the "NonWAIT" digital kit, through which we perform remote and immediate checks, diagnostics, and technical assistance.
Always thinking about your profitability
For your equipment investment to succeed, maintenance costs and downtime must be minimal. That is why at GreenMatik, we offer you our "NonWAIT" technical assistance program, which reduces the time required to diagnose and resolve incidents and avoids costly travel expenses.
Always accessible
From the "NonWAIT Support" section of our website, you can access an exclusive portal where you can view tutorials on equipment maintenance and place orders for the spare parts or accessories you need.
With GreenMatik, you will feel that we are always by your side, attentive to the technical needs of your business!
What does the NonWAIT program include?
√ PLC Remote Access Kit
√ Wi-Fi Camera Kit
√ Tool Kit
√ Refractions Kit on consignment*
Online Refractions: Quotations, orders, and payments.
√ 3 technical check-up visits in the first year.
√ Active Foam and Drying Agent for the first year*.
√ Permanent access to the NonWAIT WEB Portal √ Virtual attention by video call at low cost.
√ On-site service at the best rate in the sector.
√ Monthly report of technical. incidents/purchases
√ We customized maintenance policies.
* Quantities limited to milliliters of product needed to wash 3,000 vehicles per month for 12 months, based on specific consumption per vehicle specified by the manufacturer.
